Client Rights and Responsibilities

As a client of HCAH, you have the right to:

• Considerate, respectful and compassionate care by all members of our team
• Accurate, clear and timely information and communication regarding your pet's health
• Receive information you can understand about your pet's health condition(s), prognosis, treatment options, and the risks and benefits of each treatment option
• Participate in your pet's care
• Be informed of the costs of evaluation and treatment and payment options available
• Accept or reject treatments or diagnostic tests for your animals and to be informed of the consequences of refusal of treatment or testing
• Receive timely and courteous replies to any concerns you raise regarding the care or service your pet receives

As a Client of HCAH, you have the responsibility to:

• Disclose relevant and accurate information about your pet's health and history to our team
• Disclose any of your pet’s behavioral issues that may affect patient and/or staff safety
• Maintain a respectful demeanor when communicating your needs and concerns to our staff
• Read and understand any consent forms and estimates that you sign
• Abide by our policy to leash dogs and keep cats in carriers while in the hospital for the safety of all
• Abide by our payment policies
• Communicate with our team if you will be late or need to reschedule or cancel an appointment
• Work collaboratively with our team to develop and perform the agreed-upon treatment plan